Frequently Asked Questions

Shop / Purchasing

What is Prodiags LMS?
What does "Self learner" mean?
Is Prodiags just self learning?
What does LMS mean?
How do I start my self-study?
How can I buy a self-study course module?
How do I order Prodiags for my organisation or school?
How long is the license active?
Does the licenses that my school or organisation has in stock get old?
What is meant by learning enviroment and how is it priced?
Can I link Prodiags with Moodle or other platforms?
How is Prodiags LMS priced for school or organizational use?
How long are unused licenses available?
What is the length of the license for formal degree in education?

Student / Learning

I can't sign in, what should I do?
I forgot to activate my account within 3 days, what should I do?
How do I reset my password?
How do I change my password?
I didn't get the activation email, what should I do?
How can I reset a forgotten password?
I did not get a user ID activation link to my email account?
What should I do if my activation link is outdated?
What is an Module?
How do I log out?
Where can I find my study register?
Can I get a printable certificate?
How do I see the results of my assignments?
Can I get a certificate from an approved / passed self-study course?
How my personal information is processed?
How can I delete my personal data?
Can I transfer my results to any other system?
What is meant by username, role and team?
How do I change my role?
Can I have multiple roles in different teams or groups?
What is the difference between username and role?
I have a role in more than one group how to change the role?
What does a Team mean?
How do I enable Flash Player in Google Chrome?

Admin / Management

User Management

How do I add a new user or role?
Can I add multiple roles to the same user?
Can I add a user directly to a team I created?
What is the users mandatory information?
Can I export a users study register?
How long does the activation process take?
How I can add a new user?
Where I can set role type of new user?
How I can set new user license period?
How do I edit my teams settings?
What is meant by team?
How do I add a new class or team?
How can I improve the management of large numbers of students?
How do I add or remove members of a Team?
What does Team's visibility setting affects?
How do I edit user information?
Where can I view user information?
How do I add a communication contact to a user?
How I delete a user or role?
How I edit personal user data or role type?
How I change my license length?
Is it possible to send e-mails to users via Prodiags?
How I send email to Teams?
How do I check if my students are active?
How do I get a summary of the personal information of all users?
What is meant with a username?
What is a group?
What is a role?
What is a team?
How do I change my role?
What is the difference between a username and a role?
Can I use the same username in several different Prodiags LMS groups?
Where you can benefit from building teams?
Can the same user or role be in multiple teams?

Learning Management

Is it possible to change asessment and final exam dates?
What does the symbols mean in the modules?
How do I add course module to my students?
Can I schedule my assignments?
How do I see the current participants in the module?
Where can I find my students study register?
How do I erase a students assesment and final exam?
How can I make the final exam avaliable again?
How do I see a student's question-specific results?
How can I delete the student failed final Exam?
How I compare results between users?
How can I print a summary of students' results?
Can I download result's data, for example, to Microsoft Excel or similar?
How can I print a summary of students' results of all modules?

Prodiags System Management

How do I consider GDPR requirements for group settings?
How can I modify the principles of personal data processing?
How do I process a data processing agreement (DPA) with Prodiags Ltd?
How can I ask from users agreement to the use of personal data?
How do I change the automatic deletion settings for users?
Can I customize the Prodiags LMS Layout?
Can I change the background of Prodiags LMS?
Can I add my own logo to the printed material?
How can I customize the layout to support my brand?

Content Management

Can I create my own module in Prodiags?
What should I consider when making my own module?
How do I edit my module?
How do I share Youtube or Vimeo videos for my students?
Where do I find the video's ID?
I'm trying to add a video but the Add-button isn't active?
How do I use Prodiags PDF Flip Book?
My PDF file size is too large, how do i make it smaller?
I'm trying to add a PDF document for my module but the Add-button isn't active?
How do I order licenses to stock?
I want to order licenses to my stock, how do I get an offer?
How do I pay my order?
How long does the order process take?
How do I get storage space for my mediafiles?
How do I change my File Manager file amount or cancel the addon?


Can I use Prodiags course modules in Moodle?
Can I test the use of the Moodle Gateway?
Is it possible to link Prodiags course modules to other learning environments?
TeamViewer for your Remote Support
Prodiags LMS Recommended Browsers
Recommended Screen Resolution

1024 x 768 or higher

Submit a support request

Please share for us your Browser details by using
Prodiags Oy, Tiilenpolttajankuja 4, FI-01720 Vantaa, FINLAND, VAT FI08393785