Frequently Asked Questions

Shop / Purchasing

How do I start my self-study?
How can I buy a self-study course module?
How is Prodiags LMS priced for school or organizational use?
How long are unused licenses available?
What is the length of the license for formal degree in education?

Student / Learning

How can I reset a forgotten password?
I did not get a user ID activation link to my email account?
What should I do if my activation link is outdated?
How do I see the results of my assignments?
Can I get a certificate from an approved / passed self-study course?
How my personal information is processed?
How can I delete my personal data?
Can I transfer my results to any other system?
What is the difference between username and role?
I have a role in more than one group how to change the role?
What does a Team mean?

Admin / Management

User Management

How I can add a new user?
Where I can set role type of new user?
How I can set new user license period?
How can I improve the management of large numbers of students?
How do I add or remove members of a Team?
What does Team's visibility setting affects?
How I delete a user or role?
How I edit personal user data or role type?
How I change my license length?
How I send email to Teams?
How do I get a summary of the personal information of all users?
What is the difference between a username and a role?
Can I use the same username in several different Prodiags LMS groups?
Where you can benefit from building teams?
Can the same user or role be in multiple teams?

Learning Management

How do I add course module to my students?
Can I schedule my assignments?
How do I see the current participants in the module?
How do I see a student's question-specific results?
How can I delete the student failed final Exam?
How I compare results between users?
How can I print a summary of students' results?
Can I download result's data, for example, to Microsoft Excel or similar?
How can I print a summary of students' results of all modules?

Prodiags System Management

How do I consider GDPR requirements for group settings?
How can I modify the principles of personal data processing?
How do I process a data processing agreement (DPA) with Prodiags Ltd?
How can I ask from users agreement to the use of personal data?
How do I change the automatic deletion settings for users?
Can I customize the Prodiags LMS Layout?
Can I change the background of Prodiags LMS?
Can I add my own logo to the printed material?
How can I customize the layout to support my brand?

Content Management

How do I share YouTube or Vimeo videos?
How do I use Prodiags PDF Flip Book?
How do I use Prodiags Stock Allocator?


Can I use Prodiags course modules in Moodle?
Can I test the use of the Moodle Gateway?
Is it possible to link Prodiags course modules to other learning environments?
How do I enable Flash Player in Google Chrome?
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